Etiquette

• Booking Spa Appointments
Advanced bookings are highly recommended to ensure you’re preferred time and treatment is available and to avoid any frustration. Reservations can be made in person during the spa’s business hours or via phone, email .

• Group Reservations:
Please contact our spa director if you need to arrange a booking for a party of four or more. A credit card guarantee and a cancellation period of 48 hours will apply to bookings of this type.

• Punctuality:
We recommended that you arrive 10-15 minutes prior to your treatment so that you have time to fill-in your client form and allow the spa’s staff to discuss your treatment and expectations with you and give you an orientation of the facilities.

NB: Please understand that if you arrive late, your treatment time will be limited as a courtesy to other guests. You will not receive an extension past the scheduled time of your treatments.

• Cancellation:
As courtesy to other guests and our therapists, please give us at least 3 Hours’ notice if you must cancel or reschedule your treatment dates. This gives us time to fill that space.

• Cleanliness:
All of the spa’s equipment is sterilised and sanitised after every treatment.

• Your health and well-being is incredibly important to us:
To get the most out of your treatment, when you make your appointment, please remember to mention any special requests. Also, during your treatment, remember to tell the therapists about any specific requests, such as the amount of pressure you prefer during your massage, or medical conditions, including injuries, pains, allergies and conditions resulting from surgery etc. that you may have.

• Pregnancy:
If you are pregnant, please inform our team immediately . We regret for medical reasons, no treatments are performed on guests that are pregnant.

• Loss Or Damage:
We apologize, but the spa cannot be held responsible for any lost or damaged personal belongings.

• Smoking:
Please note : Smoking is not permitted and will not be accepted inside the spa’s premises.

• Mobile Phones:
As a courtesy to other guests of the spa and to maintain a peaceful and relaxing atmosphere, turn off any mobile phones or make sure they are to silent mode during your time in the spa.

• Treatments:
The spa’s treatment were analysed by our team to ensure quality muscle relaxation.

• Therapists:
All of the spa’s therapists have been trained by our team to ensure that they are able to identify any skin or muscle problems and recommend the most suitable action to take.

• E&OE
All prices and information are subject to revision without prior notice.